Earlier this year Southwest removed Kevin Smith from a flight for being too fat to fly, and now the director has taken to his blog to air his anger with Virgin America.
In a post titled “Virgin shuts its legs, I shut my wallet,” Smith writes about how he and his wife missed their flight on Monday, despite arriving at the gate with first class tickets and minutes to spare:
We pleaded with Manny (the unfriendly face of Virgin America JFK working the gate), pointing out the remaining time (there were still 8 minutes before scheduled departure), and pointing out that the jetway was still attached to the plane. Flying as much as I do (usually up at the front of the plane), I know that the jetway only gets pulled back ONCE THE PLANE DOOR IS SECURELY CLOSED. As we tried to get Manny to realize our bags were under the plane and we’d been checked in for an hour, the jetway stayed in place. The plane wouldn’t pull back from the gate for another 15 minutes (if you want, I can show you the picture we took of the jetway still attached, with Mewes’ phone displaying the time in the foreground; yes, I took that picture; sadly, that’s the world we live in now).